Jelly Casino FAQ — Answers to All Your Questions

No. Under Jelly Casino's policy, each person is allowed only one account. If multiple accounts are found, all of them may be permanently closed and any funds held may be forfeited.

KYC (Know Your Customer) is the process of verifying your identity. It is mandatory before you can make a withdrawal. Simply upload clear photos of the front and back of your National ID (NID) or passport. Approval is typically completed within 24 hours.

After logging in, you can update your name, address, and password from Profile Settings. To change your mobile number, please contact support. For email changes, verification from your old email address is required.

You must be at least 18 years old to register at Jelly Casino. Account creation by minors is strictly prohibited, and any such account will be closed upon detection.

You can deposit at Jelly Casino via Mobile Pay, Nagad, Rocket, and other mobile banking services. All payments are completely secure and credited to your account instantly. For more details, Financial Transactions Page View details.

The minimum deposit at Jelly Casino is just ৳500 (five hundred BDT). This applies across all mobile banking options in Bangladesh. The maximum deposit limit depends on your account type and verification status.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Completing your KYC verification can speed up the process. During peak hours, it may take a little longer.

Jelly Casino does not charge any withdrawal fees. However, your mobile banking provider (Mobile Pay/Nagad) may apply their own transfer charges, which will be deducted directly from your mobile wallet.

Save the transaction reference number from your mobile banking app. If your funds haven't arrived after 30 minutes, email support@jellycasino.app with that reference number or reach out via live chat.

As a new member, you'll receive a welcome bonus on your first deposit after registering. To learn about the bonus amount and terms, Promotions page Check it out. You can also use a specific promo code at the time of deposit to claim a bonus.

Each bonus comes with specific wagering requirements. For example, a 30x wagering requirement means you need to place bets totalling 30 times the bonus amount before it becomes withdrawable. The terms for each promotion can be found on the Promotions page are available here.

When someone registers using your referral link or code and makes their first deposit, you'll receive a referral bonus. For the bonus amount and full terms, on the Promotions page View details.

After logging in, you can view any active cashback offers on your dashboard. You can also find them on the Promotions page Find all active offers in one place. Keep push notifications turned on in the mobile app so you never miss a new offer.

Jelly Casino offers thousands of games including slots, Live Casino (Baccarat, Blackjack, Roulette), table games, fish games, and Sports Betting. on the Games page Browse all games.

You can bet on cricket, football, badminton, kabaddi, tennis, and a range of other local and international sports. Both live betting and pre-match betting are available. For more details, Sports page View details.

Yes, most slots and table games offer a demo mode. Some games can even be tried without logging in. Keep in mind that winnings from demo mode cannot be withdrawn — it's purely for practice.

Minimum bet amounts vary by game. Slots typically start from ৳10, Live Casino games from ৳50, and Sports Betting from ৳100. Full details are shown before you open any game.

on the Login page Click the "Forgot Password?" link. A reset link will be sent to your registered mobile number or email address. Use it to set a new password. The link remains valid for 15 minutes.

After logging in, go to Profile Settings > Security and enable Two-Factor Authentication (2FA). Each time you log in, a one-time OTP will be sent to your mobile number, giving your account an extra layer of protection.

Yes. Jelly Casino uses 256-bit SSL encryption. Your personal information is never sold or shared with third parties. Our Privacy Policy to learn more.

Your account may be temporarily locked after multiple failed login attempts. Wait 30 minutes and try again. If the problem persists, email support@jellycasino.app or contact us via live chat.

our Download Page to download the Android APK directly. iOS users can also install the app just as easily from the same page. While it may not be available on the Google Play Store, downloading from the official site is completely safe.

To install apps from unknown sources on Android, go to Settings > Security and enable "Unknown Sources". You can turn this off again once the installation is complete. If you run into any issues, on the Download page View the detailed guide.

Yes, the mobile app gives you access to everything on the website — playing games, making deposits and withdrawals, and claiming bonuses. The app also supports push notifications, which aren't available on the website.

When a new update is available, you'll be notified automatically the next time you open the app. Download Page Just download the latest version from the download page and install it over your existing app — that's all it takes to update. Your data and login details will be kept intact.

After logging in, go to your profile settings to set daily, weekly, or monthly deposit limits. This helps you stay within your budget. For more information, Responsible Gaming Page View details.

Yes. You can temporarily suspend your account for a set period using the Self-Exclusion option. This option is Responsible Gaming page or contact Support.